Currys rolls out crime reporting tool nationwide

Currys today announces the rollout of a new crime reporting tool to all its UK&I stores to enhance store safety, following a successful trial.

Currys conducted a 12-week trial, across two different regions. It identified 10 repeat offenders and resulted in three arrests. Furthermore, the tool prevented stock loss, saving over £20k worth of product. These results contributed to the decision to proceed with the full rollout.

Since Currys announced its largest annual investment in store safety measures¹ earlier this year, there has been a 58 percent reduction in reported aggressive thefts, compared to the year before².

Auror’s software plays a pivotal role as a tool in improving the accuracy and speed of crime reporting.

In a secure environment, stores can easily record quality information about crimes and the perpetrators, which are then matched and connected with offences nationwide. As a result, store colleagues are better informed about current threats, and law enforcement has more comprehensive information to build cases, aiming to increase safety for both colleagues and customers.

This initiative eliminates fragmented communication channels used to report crime and theft in stores, such as emails and messages, ensuring a streamlined and secure process. Store teams are encouraged to include a police or crime reference number when logging reports and provide detailed descriptions and images to enhance intelligence linking and pattern identification.

Currys is committed to colleague safety and crime prevention, leveraging its partnership with Auror to help deliver tangible results.

“The rollout of the Auror platform across all our UK&I stores marks another important step in our commitment to making our stores a safer place to work and shop. This technology has already helped us identify repeat offenders, prevent stock loss, and support police investigations more effectively. By transforming how we capture and share intelligence, we’re building a smarter, faster, and more unified approach to tackling retail crime,” said Lindsay Haselhurst, Chief Operating Officer at Currys.

“Auror’s software has modernised the crime reporting process for retailers, helping them to identify the repeat offenders, and better collaborate with law enforcement to keep their stores and communities safe. We help thousands of retailers and law enforcement partners around the world to address retail crime in their communities and we are excited to continue this work in the UK with Currys. We know the top 10 per cent of offenders were responsible for more than 65 per cent of crime in retail across the UK last year, and globally, one in every 10 retail crime events involve violence or weapons, as recorded by our retailers. Retail crime is not victimless – it’s often violent, threatening and organised. It impacts our communities, our frontline workers and robs our high-streets and town centres of their vibrancy. We’re proud to support Currys in improving colleague safety and making their stores and communities safer for all,” said Nick McDonnell, Senior Director Trust & Safety at Auror.

¹Currys Announces Largest Ever Investment in Safety & Security | Currys PLC

²In the final eight weeks of FY24/25, eight incidents reported aggressive thefts across all UK&I stores, down from 19 in the same period last year. A 58 percent reduction.