CitySprint and Wickes strengthen partnership with new contract extension

CitySprint has announced a further extension to its partnership with British home improvement retailer Wickes.

The extension will see the two partners continue their collaboration until 31st December 2027, building on the long-running and successful relationship that first began in 2016.

CitySprint will continue to provide home delivery services from Wickes’ network of over 230 stores across the UK. This local fulfilment model ensures customers receive fast, convenient deliveries directly from nearby stores, improving service while reducing the environmental impact of long-haul transportation.

The extended contract reflects a key enhancement: reducing the prealerted delivery time window from five hours to four. This improvement will help customers plan their day more efficiently and reflects both businesses’ commitment to putting customer experience first. In addition, customers can now use their tracking link to choose a safe place for delivery, with couriers receiving the instructions instantly on their device. Launched in early November, this new feature makes secure, hassle-free deliveries even easier – especially when customers aren’t home.

CitySprint’s nationwide coverage, fleet capacity, and deep understanding of Wickes’ delivery processes continue to set them apart as a trusted logistics partner. Each day, around 260 accredited couriers support the Wickes account, ensuring reliable service across the UK. In 2024, this partnership saw CitySprint complete over 1 million deliveries with an impressive on-time performance rate of over 98%.

Faye Calland, Sales and Marketing Director at CitySprint, said: “We’re proud to be extending our long-standing partnership with Wickes. Since 2016, our teams have worked closely together to deliver millions of orders nationwide, always focusing on customer convenience and reliability. Shortening the delivery window is the next step in enhancing the experience for Wickes’ customers, helping them receive the products they need, when they need them.”

Keith Ash, Distribution and Fulfilment Director at Wickes, added: “CitySprint has been an integral partner for Wickes, ensuring our customers receive a fast and reliable delivery service. This extension is a vital part of our strategy to stay competitive in the home improvement market, and we’re proud to continue building on our shared commitment to innovation and customer satisfaction.”