Mountain Warehouse partners with the Retail Trust to support colleague mental health and wellbeing

Outdoor clothing and equipment retailer, Mountain Warehouse, has partnered with retail industry charity the Retail Trust to support further the mental health and wellbeing of its global workforce. 

With more than 4,500 colleagues in the UK, Europe, New Zealand, Australia and North America, Mountain Warehouse teams will now have access to a wide range of wellbeing resources through the Retail Trust. This includes confidential counselling for themselves and their families, manager training to support their teams, a variety of discounts and rewards, and a virtual GP service available to UK-based colleagues. 

Mountain Warehouse will also benefit from access to the Retail Trust’s happiness dashboard, a generative AI-powered platform designed to track wellbeing trends, identify mental health pressures, and evaluate the effectiveness of support strategies. 

Karen Bandoh, people director at the Mountain Group, said: “We’re incredibly excited to launch this new partnership and to stand alongside more than 200 of the UK’s leading retailers in a united effort to drive meaningful change.  Providing better, free, and confidential support services to our colleagues around the world is a vital step in helping them grow in their careers while caring for their wellbeing and their families. After all, life’s mountains don’t end at the store door. 

“This partnership also gives us a strong platform to advocate for better conditions across the sector and to make a lasting, positive impact. We’re proud to be part of the change the Retail Trust is leading.” 

Chris Brook-Carter, chief executive of the Retail Trust, added:  “Mountain Warehouse is one of the world’s leading outdoor retailers, so this new partnership will bring the Retail Trust’s support to thousands more retail colleagues both in the UK and internationally. 

“This is an important time for any retail employer to invest in their people’s wellbeing, especially ahead of the increased footfall and sales expected during the autumn and winter months. We’re working closely with Mountain Warehouse to identify those most in need of support and to ensure every colleague understands how to protect and manage their wellbeing.”