Sky opens first ever retail shop in London at Westfield Stratford City

Sky, the media and entertainment company, has announced its opened its first ever retail shop in London at Westfield Stratford City.

The opening of this latest Sky Shop in London adds to Sky’s growing retail footprint across the UK which includes shops already open at some of the country’s busiest retail destinations such as  Liverpool One, Trinity Leeds, Metrocentre Gateshead, Buchanan Street, Glasgow, and Sheffield Meadowhall. The shop will build on Sky’s existing presence in the city with head office locations and Sky Studios in close proximity to London.

The new shops are the first time Sky has had a full retail presence which brings together its innovative Mobile, Broadband and TV products all under one roof, and with dedicated expert advisers and bespoke areas throughout the shop. Comprising 1,420 , sq ft in total, the shop will provide an unrivalled space for customers to speak with Sky’s expert advisors and test out the brand’s latest innovations. Sky Shops offer a new social hub for shoppers – whether they are looking for the latest Sky products, the assistance of expert in-shop advisors, or simply looking to immerse themselves in all Sky has to offer.

Sky’s focus on customer experience is at the crux of the new shops and designed with customers’ needs in mind. The shop will be separated into designated themed spaces across an open-plan layout, encouraging easy and safe conversation between Sky’s expert advisors and customers. It will also have a dedicated ‘Customer Hub’, complete with seating areas, that will allow existing customers to speak to advisors about their current products.

A dedicated ‘Access All Areas Stage’ will host various interactive experiences for customers, creating moments that entertain and surprise, putting customers at the centre of Sky’s extraordinary entertainment content and leading products. Customers will be able to test out Sky’s latest innovations, displayed across the shop for maximum convenience and accessibility, for the first time. Shoppers can experience Sky’s award-winning Sky Q technology, including entertainment content from Sky and established partners such as Netflix and Disney, and new, innovative partnerships with fitness apps, Fiit and Peloton. This provides customers with the opportunity to make the most out of Sky’s products and services and ensure they take home the right products for them.

Matthew Price, Retail Director, Sky UK commented: “We are delighted to be opening our first ever retail shop in London at Westfield Stratford City. This marks the first time Sky has ever had a bricks and mortar retail presence in the capital and this is a proud moment for the business.  The shop will allow Sky to showcase the amazing benefits it has to offer new and existing customers.  As the second largest  shopping and leisure destination in Europe, Westfield Stratford City really stood out to us as a key retail hub and we’re pleased to be able to offer a safe environment in which people can shop for the latest innovative technology from Sky. We look forward to opening our doors and sharing the full experience with customers.”

Kate Orwin, Leasing Director for Westfield UK, says: “We are delighted to partner with Sky to launch their first retail store in the Capital at Westfield Stratford City and bring its innovative and cutting-edge products and services to shoppers. Our recent How We Shop research found that 66% of consumers expect stores will be using more floorspace to offer experience than product, something Sky do particularly well to elevate the customer experience in store. Westfield centres continue to attract the best and newest concepts that our customers want and we look forward to welcoming Sky as our newest entertainment brand to launch a physical store at  Westfield Stratford City.”

The Sky shop is located on level one of Westfield Stratford City shopping centre and joins a series of new openings at Westfield Stratford. All Sky shops will operate in line with the Government’s Covid-19 safety measures. Sky will be open from 10am-9pm Monday-Friday, 9am-9pm Saturday and 12pm-6pm Sunday.

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