RBTE and BT showcase The Digital Store at this year’s expo

Retail Business Technology Expo (RBTE) has partnered with BT to showcase a digital store at this year’s expo. The Digital Store, inspired by BT and its ecosystem of retail partners, will showcase how forward-looking, innovative retail capabilities will drive immersive and engaging shopping encounters enabled by agile and dynamic networks.

With Forrester predicting that digitally-influenced sales will account for 38% of total retail sales by 2021, The Digital Store from BT, hosted on stand L100, looks to how retailers can use technology to digitalise the in-store experience, enabling bricks-and-mortar to remain ahead of the connected customers’ expectation curve in order to drive loyalty, increase sales and improve operational efficiencies.

Combining the building blocks for managing digital content, merchandise, store associates and customer engagement, The Digital Store is underpinned by the IoT capabilities and intelligent retail infrastructure needed to reimagine the role of physical stores in omnichannel shopping and digitise in-store encounters.

Alison Wiltshire, Global Practice Lead, Retail & Consumer Goods at BT, commented: “The physical store is far from dead, but it does need to evolve to survive and be relevant for today’s connected customers, whose expectations and demands in-store have been shaped by the rise of ecommerce and their on-line experience.  Digital transformation and in particular having a clear roadmap for digitalising the store will be vital — not just in terms of enhancing customer experience, but also in driving in-store conversions.”

Matt Bradley, Show Director for RBTE, commented, “The High Street has been reshaped by the role of online and digital sales channels.  Now more than ever, digital transformation is critical to the success of modern multichannel retailing — and will be key in securing the role of the store, both now and in the future.  By championing innovation and digitalising the in-store experience, retailers can futureproof their store estates so they can continue to deliver value and drive performance.”

To find out more about The Digital Store, which will be showcased at RBTE 2018, register for your free show pass, by visiting:

https://reedtechnology.circdata-solutions.co.uk/RFG/publish/RBTE18/default.aspx

 

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