QUAIL DIGITAL PUTS NEW CUSTOMER COLLECTION TOOL ON DISPLAY AT RBTE 

Quail Digital, a leading designer and manufacturer of professional wireless headset systems for the retail, healthcare and quick service restaurant sectors, will be exhibiting at this year’s Retail Business Technology Expo (RBTE) at Olympia London from 2nd – 3rd May 2018.

With 60% of shoppers admitting to walking out of a store in the past year due to poor customer service, one of the key challenges for retailers is to provide a quick and efficient experience that meets the demands of the consumer. Quail Digital will be showcasing its Pro7 Headset System, designed to improve team productivity in retail, hospitality and business. The wireless headsets empower staff to give customers a better in-store experience, solving queries, seeking assistance, locating stock and finding experts, quickly. Operating on a high-quality frequency band to avoid interference from other devices found in the retail environment these hands-free, lightweight digital headsets can be integrated with checkout keypads, POS systems, customer help-points and passive alarm systems to ensure that all members of staff are continually communicating throughout the day. The immediate and shared communication delivered by the Pro7 system ensures the store team can locate and hand-over pre-ordered items to customers in the quickest time possible. Eliminating long queues, this system drives efficiency and speed, enhancing the in-store customer experience.

At RBTE, Quail Digital will also be exhibiting a new quick, intuitive way for consumers to pick up their online orders when they arrive in store. The Collectec Customer Collection Module (CCM) enables shoppers to send an alert right to the warehouse the moment they arrive at the premises, revolutionising the click and collect process. The CCM picks up the customer’s QR code reference, name and parcel details from an email alert, posting them on the warehouse collection screen and simultaneously sending a ‘customer arrived’ audio message into the Pro7 headsets prompting staff to go to the storage area, identify and pick the item, and then take to it to the collection point. With the opportunity to select a preferable pick-up point, this system is an immediate and reliable method of delivery that can be tailored to support the needs of each individual customer.

Tom Downes, CEO, Quail Digital, comments: “In-store customer experience is of utmost important to us. The new Collectec system provides a great tool for retailers to advance their click and collect abilities, supporting the increasingly dynamic store environment. Our tools not only satisfy shopper demands but help nurture a better working environment for every staff members.”

Visit Quail Digital at RBTE on stand E198.

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