One Stop Stores Ltd selects Vista Retail Support as technology services provider

Vista Retail Support is delighted to announce that after completing an extensive RFP and due diligence process, One Stop, a UK convenience retailer, has selected Vista to provide technology support and project services for its estate of 900+ stores across the UK.

In addition to supplying groceries, many of One Stop’s stores offer other vital services to its communities including a Post Office, free cash withdrawals, the National Lottery, and a My Hermes drop off and collection point.

One Stop operates 7 days a week in a highly competitive sector. With trading hours from early in the morning to late at night, the One Stop team were looking for an agile technology partner that could deliver excellent levels of service to maximise the uptime of its business critical in-store technology, including EPoS and back office IT. The multi-year contract award includes the provision of a 2nd line triage helpdesk, hardware maintenance for all of One Stop’s in-store technology, as well as IMAC activity which includes managing the IT systems and data cabling services for new store openings, store refits, and closures.

Mark Denton, Head of Technology at One Stop says, “We chose Vista Retail Support because they already understood the pressures of our industry sector, having demonstrated their support model with a number of similar convenience and grocery retailers. It was also key to our decision that they could demonstrate their experience with our technology platforms. The work they have already done has simplified our processes and the feedback from our store colleagues and the wider business has been really positive. I am delighted that the launch of our engagement was seamless and it’s a testament to both our teams that we got this over the line so quickly.”

Mark and his team are heavily involved in the business’ digital transformation program and as such, they have been nominated for this year’s Retail Systems’ Technology Project of the Year.

James Pepper, CEO of Vista Retail Support comments “We are delighted to welcome One Stop as a Vista customer. We pride ourselves in delivering innovation and service excellence and I am really pleased that Mark and his team have already started to recognise the value of working in partnership with us. One Stop has invested in a digital transformation program which will recognise benefits in store, for both colleagues and One Stop customers. On behalf of the Vista team, we look forward to working with Mark and his colleagues at One Stop to help them achieve their digital technology strategy.”

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