Morrisons Expands Strategic Partnership with TCS

Tata Consultancy Services’ Machine First™ Delivery Model to Help Morrisons Drive Enterprise Agility, Enhanced Customer Experience and Growth

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global IT services, consulting and business solutions organisation, has expanded its partnership with UK supermarket chain Morrisons, through a five-year contract for application management services, data services and cyber security services. The partnership will help accelerate the latter’s plan to simplify and modernise its technology to improve the shopping trip, eliminate wasted effort and become more popular and accessible to its customers.

Morrisons selected TCS as its Application – Managed Services partner in 2016, to improve the customer and employee experience. Since then, TCS has worked closely with the retailer to help drive its growth and modernisation agenda across various lines of business, leveraging its comprehensive portfolio of business and technology services and solutions.

As part of the expanded partnership, TCS will harness the power of AI and machine learning to augment human teams, improving operational resilience and boosting productivity. Additionally, adoption of automation and DevOps will increase the speed to market of innovative features that enhance customer experience and provide competitive differentiation.

Matt Kelleher, Chief Technology Director, Morrisons, said, “We look forward to continuing our partnership and accelerating our modernisation programme within Technology together with TCS. TCS’ capabilities align well with our future strategic plans.”

“We are using our deep contextual knowledge of Morrisons’ business and our expertise in AI and automation to reimagine their IT operating model to enable superior customer experience, greater agility, and growth. We are excited to embark on this journey of innovation and modernisation with our Business 4.0™ framework,” said Shekar Krishnan, Head, Retail – UK, TCS.

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