Brands shouldn’t disappear completely, but they must adjust advertising strategies to reflect the new order, say eyeo

Simple and reassuring brand messages now required if brands are to respect changing consumer values 

Under normal circumstances, most brands are able advertise without fear of causing too much controversy. Unless, of course, they decide to run the gauntlet on a political or social issue. However, COVID-19 has ripped up the advertising playbook, with many brands choosing to pause all advertising for fear of appearing too insensitive in the eyes of the consumer.

It’s reasonable that some brands have become reticent in taking their message to market for fear of offending audiences, particularly when advertising directly next to coronavirus news, leading to a halt in advertising spend. But according to eyeo, inactivity will equally have long-term negative consequences for a business. Instead, brands able to demonstrate awareness of the crisis, by delivering tasteful, socially conscious forms of advertising, will not only resonate well with consumers but will put them in a position for revenue gains and a competitive advantage on the other side of the pandemic.

For Ben Williams, Director of Advocacy at eyeo, it is critical brands recognise this change in consumer values and deliver adverts to reflect this. Failure to do so and they could risk brands permanently vanishing.

“Understandably, brands have become incredibly cautious about taking the wrong message to market, hence a significant slowdown in advertising efforts amongst organisations. The situation is truly unprecedented and it’s important brands are respectful of this and adapt their campaigns accordingly.

“Relevant, respectful advertising is still possible, and advisable, even if avoiding any relation to coronavirus in those adverts may be impossible. As such, the approach that is now needed is for brands to remain present, but ensure they pivot any advertising strategies in a way that is more balanced and tasteful. That doesn’t mean they must be overbearingly serious, or worse, morose – or again repeat that ‘we’re all in this together’. That’s all of course fine, but they can also be … funny.”

Ben added: “It is understandable that some businesses feel too uncomfortable having their brand close to coverage about COVID-19. However, for those cautiously re-examining their approach to how they advertise in today’s climate, the new order simply has to be putting a more balanced value exchange in place that trades readers’ attention for tasteful adverts. This could be done by talking about their own brand in a carefree and light way – for instance, making light of how bored we are at home – or simply lending support to the messaging of government and health organisations.

“If brands are able to switch their approach, they will ensure that advertising lands as intended and delivers short-term sales and long-term equity, which is particularly important at a time when many media budgets have been reduced and ROI is harder to come by,” concluded Ben.

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