Stores Honoured at INTU Trafford Centre Awards 2014

A GLITTERING awards ceremony recognised the jewels in the crown of North-West retail, as shops, restaurants and leisure venues were lauded at the 8th annual Trafford Centre Awards.

Opening the awards at the Hilton Deansgate, intu Trafford Centre’s general manager Richard Paxton said: “Our job is to create a place where people want to go with their families and friends, to spend their precious leisure time and to enjoy the full day-out experience.

“And of the many factors that contribute to intu Trafford Centre’s extraordinary success, you represent the most vital. Yes, we have stunning architecture, the fountains, free wi-fi, the free parking and the calendar of events – but really, it’s the people who make this all happen.

“Tonight we are here to celebrate your success, in being part of one of the UK’s premier shopping, dining and leisure destinations.”

Staff from Boots celebrated after they won the award for Health and Beauty Store of the Year.
Meanwhile, Next Home was recognised as the leading homeware store, in a short-list that also boasted John Lewis, Debenhams and M&S Home.

Two Newcomer of the Year Awards were dished out after a busy year for the Centre – they went to Five Guys Burger and Fries for their hugely successful opening earlier this year, and also to Victoria’s Secret for their plush new lingerie store.

The fashion world was lauded with Menswear Store of the Year going to Hugo Boss, while H&M romped home with the trophy for Ladieswear store of the Year.

Gem experts Beaverbrooks/Omega sparkled by winning the award for Jewellery Store of the Year, from a field of short-listed contenders which included Pandora, Swarovski, and Thomas Sabo.
A year of amazing sales helped Nando’s to snatch top restaurant, while the Food-on-the-Go Award went to McDonalds, for the “cleanliness and speed” of their service.

Specialist Store of the Year went to the toy masters at Hamleys, and Large Store of the Year was announced as Selfridges, for a record-breaking FOURTH year in a row.

Record votes
More than 40 thousand votes poured into the intu Trafford Centre offices in recent months, as customers proved eager to pay tribute to their favourite staff, stores, restaurants and entertainment venues.

And more than 400 guests attended the ceremony at the Hilton Hotel in Manchester, as the winners of 26 awards took to the stage to collect their prizes.

The Centre’s former general manager and now regional director for intu Gordon McKinnon was the surprise recipient of the Richard Bonner Award for Outstanding Contribution to intu Trafford Centre. His replacement in the role of general manager Richard Paxton said: “Gordon joined The Trafford Centre in 2004, direct from a hugely influential role in the City Centre, where he led efforts to make good the damage inflicted by the IRA bomb.

“Remember, back in 2004 there was no John Lewis here, no Great Hall and there was no Barton Square either.

“There was no Twitter or Facebook ten years ago – and it was Gordon who saw the opportunity and insisted we play a part at the forefront of the social media revolution.

“So Gordon has directly managed some of the biggest developments and departures that the Trafford Centre has ever seen – game changers in the industry, and new ingredients that have helped us to maintain our reputation as an ever-improving retail, dining and leisure destination.”

Highlights of the ceremony included three customer service awards, presented to Helen Mooney from Bhs, Ross Faran from Hugo Boss, and Sarah Porter from Victoria’s Secret, all of whom were described as having demonstrated knock-out customer service for their companies.


The hotly contested Leisure Attraction of the Year Award went to SEA LIFE aquarium at Barton Square. The line-up for that award included ODEON, LEGOLAND Discovery Centre, Paradise Island Adventure Golf, LaserQuest and NAMCO Funscape.

A charity raffle during the evening raised more than £1000 for local charities.

Full list of intu Trafford Centre Awards 2014 Winners

Health & Beauty Store of the Year

Menswear Store of the Year
Hugo Boss

Highly Commended – Ted Baker

Jewellery Store of the Year
Beaverbrooks / Omega

Specialist Store of the Year

Footwear & Accessories Store of the Year

Homeware Store of the Year
Next Home

Ladieswear Store of the Year

Food on the Go Outlet of the Year

Café/Coffee Shop of the Year

Restaurant/Bar of the Year

Leisure Attraction of the Year

Highly Commended – ODEON

Outstanding Customer Service in a Retail Store
Helen Mooney, Bhs
Ross Farran, Hugo Boss
Sarah Porter, Victoria’s Secret

Store Manager of the Year
Lucy Allen, Topshop/Topman

Catering Manager of the Year
Sarah Johnson, Est Est Est

World Class Customer Service Award 2014

Store Development of the Year

Highly Commended – Clarks

Newcomer of the Year
Five Guys
Victoria’s Secret

Corporate Responsibility & Environmental Achievement Award 2014
John Lewis

Large Store of the Year

The Richard Bonner Award for Outstanding
Contribution to intu Trafford Centre
Gordon McKinnon

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