Retail Assist gets a ‘Slice’ of the Action
Pizza Hut Restaurants benefits from Retail Assist’s 24×7 IT support across UK-wide Dine-In Restaurants
Pizza Hut Restaurants, one of the UK’s largest pizza chains, is marking two years of successfully receiving first and second line IT Help Desk support from Retail Assist, the award-winning IT services and solutions provider.
The service benefits 8,000 employees working across 270 Pizza Hut Restaurants throughout the UK.
Cover was originally aligned to the outlets’ standard trading hours, but once Retail Assist’s 24 x 7 x 365 Help Desk capabilities became apparent, Pizza Hut decided to extend the service to take full advantage of being able to call on IT support at any time, day or night. This is particularly relevant for Huts that trade late into the night to service orders from the website, and also for Restaurant Managers who wish to report less important issues once they have finished trading.
Bill Parker, Service Delivery Manager at Pizza Hut Restaurants, commented: “We were looking for a ‘one stop shop’ where our Huts could report and have resolved any IT related issues and queries that they experienced; a single point of contact where we could log all calls, who could then fix the issues where possible and manage through to resolution those calls which had to be dealt with by the internal Pizza Hut Restaurants IT team or escalated to 3rd parties.
In the two years we’ve worked with Retail Assist, we’ve found them to be efficient and effective, which has resulted in us reaping the benefits of improved service to our operations and reduced disruption to customer service.”
Keith Frimley, IT Director at Pizza Hut Restaurants added: “Retail Assist supports some of the UK’s largest and best-known retailers, which gave us confidence in their capabilities. They understand the importance of keeping systems fully operational and keeping staff at ease, whilst finding resolutions to the challenges they are facing. This is something which is as critical in hospitality as in retail.”
Dan Smith, Chief Executive Officer at Retail Assist, concludes: “Our proactive approach aims both to reduce issues and to support our clients whenever they need us, being ‘the voice at the end of the phone’ within or outside of business hours. We’re very proud of our relationship with Pizza Hut, and our unique hospitality service provision that benefits their many thousands of staff across the country.”