Retail and e-commerce software specialist’s revenues top £5m

Welcom Software has delivered a strong performance in a year of significant investment with turnover of £5.3m and profit of over £625,000.


Customers of the firm’s e-commerce and website consultancy include brands such as tool and equipment hire market leaders HSS Hire; stationery giants Ryman; Halfords Autocentres and clothing chain New Look. The company continues to grow its credentials as one of the UK’s leading online retail authorities.


The firm, which has been based in Harrogate, North Yorkshire, for 34 years and employs a total of 100 staff, has grown turnover by 277 per cent in the past five years, with profits rising by more than 400 per cent in the same period despite heavy investment by the business.


The company has expanded its e-commerce and design consultancy, eibDIGITAL, to deliver £2.65m (half of the firm’s revenues) in the year to 31 March 2012.


“We have posted solid earnings and profits in a year when we underwent a great deal of strategic change as a business, and we have been investing heavily in relocating our southern office and developing new products and market expertise,” said Welcom Software chief executive Nigel Welch.


He added: “This year has seen us win a number of significant new clients for both sides of the business.   We have delivered some leading-edge retail and e-commerce websites through eibDIGITAL, and our development of niche finance software through the Welcom brand continues to thrive despite a highly competitive market.”


This year has seen the firm relocate its office in the south of England from Maidenhead in Berkshire to Hammersmith. The company has also grown its Harrogate head office workforce to a 70-strong team.


Originally established in 1978, the business started out as a specialist software developer for the finance sector and later acquired an established design and e-commerce business, eibDIGITAL, in 2007.


“We have evolved our specialist Financier software to adapt to the changing technologies and business trends. Its credit management and payment recording capabilities are transferrable through a number of growing finance and lending sectors,” said Mr Welch.


“In addition, high profile, leading-edge online retailing sites for clients like Le Creuset, Hallmark and the Conran Shop are driving strong growth in e-commerce consultancy, and this is where we see the majority of our growth potential over the coming year.”


“In a rapidly changing retail and online landscape, we are being careful about our exposure to risk, but we still anticipate double-digit growth in revenues in 2012, as well as more recruitment in Yorkshire and London,” concluded Mr Welch.

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