Rapide shortlisted for prestigious business awards

Rapide, the Moments of Truth company, has been shortlisted in the Communications & Marketing category for this year’s Coventry Telegraph Business Awards.

 

Sponsored by Jaguar Land Rover, Coventry and Warwickshire Chamber of Commerce and Warwickshire University, the award is designed to reward growth, innovation and market leading vision.

 

Rapide are technology experts specialising in business communication, offering real-time customer feedback solutions to some of the nation’s biggest and most well known brands. Having been based at the University of Warwickshire Business Park for the last 12 years, the company has consistently achieved sustained financial growth, created innovative products that have achieved national recognition and nurtured some of the brightest talent in the West Midlands.

 

When asked what makes Rapide a leader in its field, Nigel Shanahan, Managing Director, commented: “Here at Rapide we don’t like to focus on negatives. Even during a bleak economic situation we have continued to prosper financially because we focus on what we believe is most important – our clients.

 

“One of our biggest successes has been the launch of ‘Rant and Rave’ – our customer experience management solution that allows brands to capture, listen to and respond to customer feedback. By helping businesses to communicate with their customers at their ‘moments of truth’ (when they are most engaged), we have enabled our own clients to gain competitive advantage, prevent churn and develop profitable relationships with their customers.”

 

Rapide boasts a very broad client base, with major brand such as Vodafone, Barclays, Harrods, Premier Inn and the Ministry of Defence on its books. At a time when businesses must understand that the customer is king, Rant and Rave has helped companies such as Orange, BMI and Veolia Water respond to customers’ needs in real-time, increase customer feedback and dramatically reduce customer complaints – and of course most importantly, improve brand reputation and profitability.

 

Shanahan continues: “Our ethos is the same that we preach to our own clients – engage with your customers in the right way and you’ll reap the rewards. That is the simple truth behind our success.

 

We’re able to provide thought leadership to our clients to make sure they make every interaction count. Because we’re passionate about our technology we’re constantly developing new solutions to lead the way in business communication.

 

 

“The last year has been a particularly successful one for us, and so we are delighted to have been shortlisted for this award. To gain such recognition from well known names like Jaguar and the Chamber of Commerce is invaluable – we’re looking forward to the Awards in May, and to many more years of success in Coventry.”

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