Rapide Raise The Roof

Rapide, ‘The Moments of Truth Company’ and developers of the award winning customer feedback solution ‘Rant and Rave’ has opened a brand new Customer Engagement Suite at its HQ at the University of Warwick Science Park.


As technology experts specialising in business communication and customer insight, Rapide helps many of the UK’s top brands use ‘Rant and Rave’ to capture real-time, multi-channel customer feedback in order to proactively engage with their customers, reduce churn and create long lasting relationships.


Rapide work with half of the UK FTSE, their roll-call of happy customers include top brands such as Premier Inn, East Coast Trains, Capita, BOC, Veolia Water, and HSBC to name but a few who are focusing on improving their customers’ experience.


So it makes sense that Rapide has needed to expand to serve its growing customer base, and with the launch of the Customer Engagement Suite it can interact more effectively with its own clients. The creation of  the suite provides the perfect space for showcasing Rapide’s innovative technology and for ‘Solution Discovery Workshops’ to be held – focused workshops run by Rapide’s experts to help senior decision makers explore their own customers’ moments of truth and identify solutions to positively impact their business.


Nigel Shanahan, Managing Director at Rapide, commented: “The creation of the Customer Engagement Suite gives us the perfect creative environment to work with our clients to identify innovative and achievable communication solutions and to understand the voice of the customer. We are delighted with it. Rapide is passionate about helping clients transform their communication to give them that all important competitive edge and to develop profitable and positive relationships with their customers. This dedicated facility really helps us to demonstrate the potential of our solutions, and is a testament to our determination to continually improve.”


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