ON THE DOT LAUCHES SUITE OF RETAIL OPTIONS IN TIME FOR PEAK SEASON
Specified hour delivery service offers full API integration and Retailer Portal
On the dot, the innovative consumer-focused delivery service from CitySprint that allows customers to specify a one-hour window for their retail deliveries, has just made it even easier for retailers to use its service in time for peak season.
From October, retailers can choose full API integration of the On the dot service, using code available at onthedot.com. This service will allow retailers to offer specified-hour courier deliveries to their customers through their own website or EPOS system, and is available as a white label product if required. Deliveries will be available throughout the UK.
For small and medium sized retailers – and those looking for additional support over peak period – On the dot has also launched a Retailer Portal. This offers a “pay-as-you-go” service, without the need for full integration. Retailers can buy bundles of specified-hour deliveries, which can be booked via onthedot.com in store and allow retailers to offer a local delivery service to their customers. Delivery bundles are available for both five and ten mile options, with on demand prices for deliveries up to 30 miles from store.
During peak, there is always increased pressure on Click and Collect services, with consumers often not collecting their packages for days, if at all. On the dot offers an opportunity to prompt customers to get their goods delivered to home in the one-hour timeslot convenient for them, taking the burden of collection away from the shopper and reducing stock holding issues for the retailer.
Patrick Gallagher, CEO of CitySprint, commented: “Late, lost or missed deliveries cost retailers millions of pounds every year, but more importantly can cause lasting damage to a brand. This is especially critical at peak season, when customers may already be under stress. With Black Friday and Christmas fast approaching, retailers have to put the customer first by meeting higher delivery volumes without compromising on quality. With On the dot’s new options, retailers can keep their peak promises.”
Innovative London housewares and kitchenware retailer, Lords at Home, is among the first to offer this service in their stores via the Retailer Portal.
Shaun Bridgeman, Ecommerce Manager at Lords, commented: “As a growing local brand, we pride ourselves on being able to offer our customers a bespoke and high quality level of personal service. We are always asking ourselves what we can do to make our customers’ lives easier. It’s what makes us stand out. On the dot allows us to move from telling the customer when they can have a delivery to asking when do they want a delivery. Our customers now have the opportunity to get items delivered at a time that suits their schedule.”
On the dot was launched in 2015 to give consumers the control, convenience and simplicity they expect in today’s on-demand, retail culture. The first service launched was for consumers, allowing them to organise their own delivery from retailers in a one-hour timeslot that suits them via onthedot.com.
The consumer service is currently only available in Central London but will be extended to rest of the country over the coming months, with Birmingham the next stop in November for the ultimate delivery convenience for shoppers.
On the dot provides a point-to-point service that allows the customer to specify a delivery hour, ensuring they don’t have to waste time waiting around waiting for purchases.