CollectPlus builds on longstanding New Look partnership with roll-out of brand new Click and Collect service


New Look has partnered with CollectPlus, the UK’s largest independent store-based delivery and returns service, to allow its customers to collect their online purchases from their local newsagents or convenience store. The Click&Collect+ offer lets customers collect online purchases from any of the 5,800 local convenience stores, newsagents, supermarkets and petrol stations in the CollectPlus network, early ‘til late, seven days a week, or at a time that suits them.


Click and Collect to a CollectPlus store is free for New Look customers when they spend £45 or more online, or £3.99 otherwise. Purchases will typically be delivered to the CollectPlus store of the customer’s choice within two to four days. All New Look customers in the UK will be able to use this service from the 26th August 2015. Since 2011, New Look customers have been able to return their online purchases to any store in the CollectPlus Network.


Paul Scratchley, Commercial Director at CollectPlus said: “We are proud of our longstanding partnership with New Look and we are delighted to extend this. Shoppers increasingly value choice and convenience and the CollectPlus service has become an invaluable option for many, particularly customers who cannot have items delivered to home or work.  In an age of fast fashion, shoppers expect the items they buy online to be delivered with speed and convenience.”


Lana Jackson, Ecommerce Senior Operations Manager said: “New Look is always looking to improve our shopping experience and we believe our partnership with CollectPlus helps us do this. The Click&Collect+ service gives all of our customers more choice by allowing them to pick up deliveries from a convenient location at a time that suits their busy lifestyles.”


The CollectPlus service has been tailored to suit the needs of modern consumers, to whom time is increasingly valuable, and efficiency and cost are key. CollectPlus customers can enjoy the same convenience no matter where they live; 90% of the UK population already live within a mile of a CollectPlus shop in urban areas and 89% within five miles in rural areas. Many stores in the network are open early until late, seven days a week. CollectPlus offers a simple and convenient way for people to collect online purchases from or return unwanted items to more than 300 high street and online retailers, including John Lewis, House of Fraser and ASOS; as well as offering a convenient way to send parcels.


A high level of customer satisfaction continues to be at the heart of the CollectPlus offer. At present, 81% of TrustPilot reviews rate the CollectPlus service as five star with customers considering the CollectPlus service to be ‘excellent’ in TrustPilot terms.


Founded in 2009, CollectPlus is a joint venture between PayPoint, the leading retail payment network, and Yodel, the UK’s leading independent parcel carrier.

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