ND John Wine Merchants double growth with APC “Handled with Care” services


Wolverhampton, UK, 21 February 2012 – Wales’ largest independent wine merchant ND John Wine Merchants has seen its online business boom since switching to APC Overnight “Handled with Care” next day parcel delivery services. The supplier of the popular Cloudy Bay and Louis Roederer Cristal Champagne brands is shipping up to 5000 bottles a month to customers throughout the UK using the APC nationwide network. Over the Christmas rush, APC is worked closely with the ND John Wine Merchants to fulfil a minimum order expectation in excess of 10,000 bottles of wine and champagne.

“APC has been a breath of fresh air to us. We’ve been growing fast and much of this has been due to the quality of the delivery service that is keeping our existing repeat business customers happy. This helps to spread the word that ND John Wine Merchants keeps its delivery promises. By working with APC, we have eliminated delays and we have minimised breakages with the Handled with Care service. It works well for us and our customers,” says Tom Short, Internet Sales & Logistics Manager, ND John Wine Merchants.

To streamline despatch, ND John Wine Merchants is integrating its website with APC using an advanced online parcel booking, label printing and tracking system provided by the depot. The NetDespatch system reduces despatch administration and helps with repeat orders as it stores all existing customer details.

“We have developed our website to be user-friendly and fast. It enables customers to make their wine choices easily and we can process their orders and delivery requirements quickly, with the online booking system creating the manifest and printing the shipping labels. The system tells APC exactly what our delivery requirements are automatically. With repeat orders we can simply enter the customer’s post code and it pulls up the delivery information automatically so there is no rekeying or interrogating a separate system,” says Tom Short.

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