Lush chooses Retail Suite from Itim

Lush, the fresh hand-made cosmetic retailer has implemented Retail Suite from Itim across its UK Retail estate (702 stores), which has helped to increase sales transaction speeds in its stores, to improve reporting and provide a single view of sales and store performance.

Sarah Turner, Systems Accountant at Lush, managed the complete project. She says: ‘Retail Suite has made the life of our store staff so much easier, especially the store managers. With the help of our B.I. tool we can feedback automatically to them what they’ve taken, via a weekly cash sheet, which also reconciles other activities such as petty cash. It also automates our gift voucher reports, which saves a huge amount of time.

‘We needed to have the systems in place, with all our staff fully up to speed, in plenty of time for our peak Christmas trading. It went brilliantly, and the solution is so easy to use that our store staff picked it up immediately,’ says Turner. ‘It was business critical that the system was bedded down in time, and we were really confident that as we hit the Christmas frenzy we’d be fine. With like for like sales up on last year we’ve been really positive in our peak trading period.’

Sales data can now be accessed and analysed instantly by head offices as well as being fed back to the stores. Store staff can also now see daily store by store league tables and daily product reports which have been tailored specifically to them. The information from Retail Suite integrates with Lush’s BI tool, which also allows shrinkage to be analysed.

Retail Suite has already freed up store management time spent manually preparing and adding up daily and weekly sales reporting information, and in head office, time spent keying in data is now spent anaysing the results .

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