Last chance to register for customer experience event

What: The Future of Customer Experience – why real-time conversations lead to true advocacy

When: 18th October 2011

Where: Institute of Directors (IOD), London


Time is running out to register your attendance for The Future of Customer Experience, an event that will be hosted by Rapide, the Moments of Truth Company, looking at the future of customer experience and the positive impact engaging directly with consumers can have on business profitability. With big brands such as Dyson, Virgin Active, Sony and Waterstones signed up to attend, places are filling up quickly.


The Future of Customer Experience is designed to assist businesses in understanding the unique opportunity that real-time conversations hold for retaining and developing customer relationships and creating true advocacy. Leading figures from within the industry will give their thoughts and insights on how engaging directly with customers can have a major impact on business profitability.


Key speakers at the event have been confirmed as:

–          Jonathan Browne, Customer Experience Expert and Senior Analyst at Forrester Research Inc.

–          Chris Worth, Research Partner at Warwick Business School

–          Paul Berney, Chief Marketing Officer and Managing Director EMEA of the Mobile Marketing Association

–          Sam Ellis, Head of Customer Experience & Loyalty at Atos


The Future of Customer Experience will begin at 8.45am with an introduction from Mike Bromilow, Head of Sales and Marketing at Rapide. Speakers will begin at 9am with a series of presentations, and a networking lunch and opportunity to discuss the morning’s highlights will be provided from 12.15pm onwards.

For more information or to register to attend this event,

please contact Jen Morris on 02476 011 911 or email



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