Hammerson and Retail Trust Celebrate Customer Service

Hammerson, the retail property company, and charity partners Retail Trust celebrated excellence in customer service at the We Love Retail Awards last week. 200 people were in attendance at the star-studded award ceremony at the Marriott Hotel, London, hosted by musician and presenter Myleene Klass.


Over 170 million shoppers visit Hammerson retail facilities throughout the UK every year. Each of the nominees underwent a gruelling mystery shop process to test their customer service levels within each store. The winners were decided based on a combined score from the mystery shop and the stores’ overall sales performance.


The evening saw 18 winners recognised for exceptional customer service with YO! Sushi taking the prestigious Customer Service Champion of the Year award. John Lewis at WestQuay won the award for best Department Store, Next at Cyfarthfa Retail Park won best Out of Town Retailer and Reiss at The Oracle won the mixed fashion category. This year also saw the introduction of the Best Newcomer award, for any store opened within the last 12 months across Hammerson’s portfolio, which was won by Kiehl’s at Brent Cross.


David Atkins, Hammerson CEO, said: “This event is a fantastic way to show our appreciation to our retailer teams across the country for their continued passion in delivering the highest level of customer service. In this age of online retail, providing consumers with exceptional and friendly service ensures that the physical experience continues to play a key role.”


Richard Boland, CEO of Retail Trust, said: “We are very proud to be the charity partners of this fantastic event celebrating excellence in customer service, across the retail sector.”


“Hammerson have supported Retail Trust for a number of years, promoting our services across their vast retail portfolio. I thank them for their support and extend my congratulations to all the winners and nominees tonight. Excellent customer service is what retail is all about.”

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